Shipping Details

Shipping Policy

At Trekk Sheds, we provide Australia-wide shipping at a flat rate of $65, ensuring a fast and efficient delivery process for our flat-pack timber panel sheds. Please review the details below to understand our delivery conditions and ensure a smooth experience.

Shipping & Delivery

Processing Time

• Orders are processed and dispatched within 1 business day after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Timeframes

Delivery times vary depending on your location:

• Metro Areas: 5-7 business days

• Regional Areas: 7-10 business days

• Remote & Rural Areas: 10-14 business days

A tracking number will be provided upon dispatch, allowing you to monitor your order.

Flat-Rate Shipping & Additional Charges

• $65 flat-rate shipping across Australia.

• If your delivery location is subject to additional charges due to access restrictions, we will contact you before shipment to discuss options.

Delivery Conditions

How Your Shed is Delivered

• Your shed will be securely packed on a pallet for safe transport.

• The delivery will be handled by a truck with a tailgate lift and a pallet jack.

Curbside delivery is standard—this means the driver will deliver to:

The front of your house, side gate, or curbside, depending on accessibility.

• Driveways may be used only if they are clear of obstructions and steps.

• Final delivery location is at the discretion of the delivery driver based on safety regulations.

   

Important Delivery Restrictions

• We do not offer placement inside homes, garages, or backyards.

• Delivery requires sufficient space for a truck to access your property.

• A signature may be required upon delivery. If no one is available, the freight provider may leave the package in a safe location or schedule a reattempt.

Tracking & Receiving Your Order

Tracking Your Order

• You will receive a tracking number via email once your shed is dispatched.

• If you have any issues tracking your order, please contact our support team.

Receiving Your Delivery

• Ensure someone is available to inspect and sign for the delivery.

• For large deliveries, having two people available is recommended.

• If your order arrives damaged or incomplete, please contact us within 48 hours with photos of the package and contents so we can resolve the issue promptly.

Contact Us

For any shipping inquiries, please contact our customer support team

Trekk stands by a manufacturer’s warranty to the original purchaser of the Product that, should there be any defects in the material or workmanship during the initial one years from Customer’s receipt of the Product, Trekk will either repair or replace the covered defects. Customer must notify Trekk of any claim of defects in the material or workmanship within one (1) years after Customer’s invoice/receipt of the Product. Said notice must be in writing, set forth specifically the basis for the claim, and include sufficient photographs of the defect(s). The failure to satisfy the requirements above will constitute irrevocable acceptance of the Product. This warranty gives Customer specific legal rights. (Customer may also have other rights which may vary from state to state or country). Failure to follow the Instructions or any related given information, and any abuse or misuse of the Product including unauthorized alterations, will void this Limited Warranty.

If the purchaser uses Trekk's steel foundation kits, an extended warranty of two (2) years is applicable on proof of the shed being erected correctly and installed on a steel foundation.

The Product must be completely painted or sealed, within six (6) weeks of Customer’s receipt of the Product, using a minimum 2 coat system (Minimum 2 topcoats including filling any fastener penetrations ) on any timber surfaces including, but not limited to, Doors, Windows, Walls, and Facade  and components, and the LRV value of the external paint, varnish or stain must be 40% or higher for this Limited Warranty to apply.

Trekk is not responsible for damage caused by the location of the Product on or over inappropriate soils or terrain or by the use of improper replacement parts. Trekk assumes no responsibility and expressly disclaims all liabilities for damages due to misuse, neglect, improper maintenance or adjustments, and normal wear and tear of the Product. Trekk accepts no responsibility or liability related to DIY or third-party installation. Customer is solely responsible for complying with all applicable building and safety codes in the installation of the Product. The DIY kitset is supplied to the customer with full instructions these instructions are expected to be adhered to completely. No responsibility will be taken for misapprehended or disregarded instructions. Trekk reserves the right to change and/or improve the design and/or specifications of the Product without notice or obligation to modify previously produced units. No installation or other instructions, advice, Product information, or marketing materials, whether oral or written, obtained by Customer at any time from Trekk or any vendor or retailer of Trekk Products shall create any Trekk express warranty not expressly stated in this Section.

TREKK MAKES NO EXPRESS WARRANTIES EXCEPT AS STATED IN THIS SECTION. ANY AND ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL TERMINATE ONE THOUSAND EIGHT HUNDERD AND TWENTY-FIVE (1,825) DAYS FROM CUSTOMER’S RECEIPT OF THE PRODUCT.