Change of Mind Returns
We are confident that you will be absolutely delighted with the quality and value of our products. If you are not totally satisfied for any reason or if you have changed your mind about your purchase you can choose to return your item for a refund of the original purchase price excluding original shipping fees (and return fees if the return is arranged by us). Please note that delivery costs for items purchased on a free shipping promotion will be deducted from your refund along with the return delivery cost if this has been arranged by us.
Returns need to be booked with us in advance so we can provide you with a Return Authorisation (RA) number for tracking purposes. To book a return, simply contact us within 30 days of receiving your item.
Please note that items requiring assembly need to be disassembled and placed back into original packaging to be eligible for a return under this guarantee. If you want to check a colour or feature of your product, please do this in a way that does not require assembly. If we accept a return in packaging other than the original packaging, at our discretion, a minimum re-packaging fee of $50 will apply. In such cases you would be responsible for ensuring the product is packaged in a manner that would prevent damage during transit. Refunds are generally processed within 7 days of receiving your item back.
Due to health & hygiene regulations we can only accept mattresses, mattress toppers and bed sheets returned in unopened and sealed packaging.
Order Cancellations
If you choose to cancel your order prior to dispatch, please note that there is a minimum $30 administration fee plus any storage, labour and shipping costs incurred will be charged before a refund is processed.
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Perfect and exactly what the advertised.
Jun 26, 2021
much better than I had hoped for. The quality is far superior to what I have seen in a lot of furniture shops. Very happy with this purchase
Jun 10, 2021
Great product for the price.
Jan 07, 2021
Was exactly what l expected. Good quality fabric. Looks great. Absolutely happy with my purchase
Oct 07, 2020
great....ordered delivered inplace all done so easey.than you
Sep 23, 2019
Quick delivery and it’s exactly like the picture. Very satisfied customer.
Oct 29, 2018