Shipping Details

We ship from our 3PL warehouses located in VIC, QLD, and WA, with delivery typically taking 2–5 business days.

1-year warranty on all products

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

• To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer before contacting Crocpad. 

There are certain situations where only partial refunds are granted:

• Opened item

• Used item

• Damage packaging

• Any item that is returned more than 30 days after delivery

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us. 

Shipping returns

To return your product, you should contact us. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.