Shipping Details

SHIPPING

• All orders leave warehouse within 1-2 business days. 

• Shipping times are typically 2 - 6 days, orders shipping to Western Australia may take up to 10 days.  

• The warehouse is closed on weekends and public holidays

• Our staff appreciate your kindness and understanding when making shipping enquiries. 

GENERAL WARRANTY
All products sold by SMAI have a manufacturing warranty that covers the structural integrity of the product, and so long as the equipment is fit for its intended purpose (this excludes clearance items). If your product turns out to be faulty or damaged, SMAI will repair, replace or refund the item; unless (but not limited to):

• The product has not been used for its original intended purpose

• Normal wear and tear

• Cosmetic damages

• Misuse

• Incorrect installation/assembly

• Improper storage

• Poor maintenance

• Outside the warranty period

• Lack of proof of purchase

Unless otherwise specified on the product page there is a unique product policy, all products have a 3 month manufacturing warranty, starting from date of invoice.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Please be advised that it is the responsibility of the purchaser to ensure correct installation and maintenance of the products, and inform further users or clients of proper equipment usage and handling. We recommend that you conduct regular equipment audits to ensure that all your products are correctly maintained and replaced as required.

RETURNS
Please note you will need to include the original invoice number in order to avoid delays in processing.

You will be responsible for paying your own shipping/insurance/packing/tracking costs for the return of your item. Please note, our shipping costs are non-refundable.

Please address returns to:
SMAI Pty Ltd
Attn: Returns
93 Jardine Street
Fairy Meadow NSW
2519 Australia

Please note that goods must be returned within 2 weeks after SMAI has authorised the return. Returns received outside this period will be returned back to you and redelivery charges will apply.