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Warranty Policy
Unless otherwise stated, Sunyee Trading offers a 12 month warranty on all products from the date of purchase. It cannot be excluded under the Australian Consumer Law. The warranty period for commercial use is 3 months.
You are entitled to a replacement or a full refund for a major failure of our product. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality.
Our warranty cover does not include damage caused by normal wear and tear, accidents, misuse, neglect, and lack of maintenance, use of incorrect voltage, power surges, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions.
30 Day Change of Mind Guarantee
*update as of 23rd February 2022.
Estimated Delivery Time Frame: 3-8 business days
Very happy with product and service.
Nov 11, 2023
Really inadequate assembly instructions
Oct 26, 2023
Basic quality but this should be expected for the price. Reasonable comfort sitting, get a pillow for reclining. Grease up gas strut and run it a few times before installing by using full body weight against hard floor with rag over end so it doesn’t dig into your hand. My first strut jammed as I didn’t to this and caused a weld to break. The second chair I built I greased the strut and had no problems. The trader replaced the strut and seat with broken weld with no issues . So I recommend you buy from this trader, their customer service is fantastic and I had replacement parts in a few days.
May 06, 2023
Terrible product instructions are unclear, when put it together it sinks and falls apart. Dont buy this product the seller doesn't care, when you ask for assistance seller sends some random photos of a different chair, then decides that’s good enough and closes off the case before it’s resolved, now I’m out of pocket $500 and I’m wondering how many others have been through this experience.
Apr 20, 2023