Warranty Policy
All our brand new products will come with a-12 month warranty, covering both structure and material. Please be advised that structural warranty does not apply to scratches, bumps, blemishes, fabric or leather detailing and anything relating to small damages.
If problems arise after delivery, the company reserves the right to charge a service or service call fee, if customers were to return goods for repair or require a member of staff to visit their premises. If items are covered within their warranty period and problems were indeed a manufacturing fault, then the company shall bear all expenses provided the goods were returned at the customer's own transportation costs. If an outcall is required, then the company still reserves the right to charge a service fee.
Refund Policy
When committing to a purchase, choose carefully. Our company policy states we do not automatically give a FULL REFUND or REFUND OF DEPOSIT by: changing your mind, misunderstandings, difficulties with assembly, or if the product differs from your expectations.
Customers are encouraged to report any faults and issues in writing as soon as it's detected. The company will try the best to resolve the issue together with the customer. The company reserves the right to charge a service fee if repair or services are required.
When an invoice has been generated, a transaction has taken place where you have committed and understood the conditions above. Please keep your receipt and invoice as proof of purchase.
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