Shipping Details

Dragon Zone orders are processed Monday – Friday, normally within 1-2 business days of the order being placed.

All orders are shipped via the Australia Post network and shipping rates are calculated at the checkout based on Destination postcode/Country and dimensions of the order.

You will receive a tracking notification email/sms from Australia Post once the order has been picked up.

Note that the tracking will not be visible on Australia Posts website until they have picked up the order.

Dragon Zone Australia Return Policy

We are confident that you will love your new Dragon Zone products and we stand behind every model that we supply. However, in the event of a return or exchange we have set the following policy:

• As instructed by customer service, all items to be returned must include their original packaging, paperwork, manuals, accessories and a copy of the receipt. Also include your name, address, phone number and reason for return. Incomplete returns may result in the package being returned to you. Items being returned should be sent with either a track-able shipping method or one that provides confirmation of delivery.

• An RMA will be required to be placed on the outside of the package. This can be acquired by contacting us.

• Conditions: Returns or exchanges of these types of items will only be accepted in the case of a damaged or defective product. Please be sure to inspect your items upon receipt.

• Please contact us immediately if any issue arises.