Shipping Details

Once your order is placed we try our best to verify, prepare your order, and have it packaged and shipped as quickly as possible. Usually most items ship within 1-3 days.

Some items may take up to 5 days to ship. This exception is either due to a high demand in the product or during the peak season such as the holidays.

The time frame for your order delivery is heavily reliant on your location, most items are delivered within 1-3 days* to major parts of Australia.

** THESE ARE ESTIMATED DELIVERY TIMES. Occasionally there may be delays due to a shipping error or international customs sorting.

Here at My Mag Essentials, we value your business and work our best to fulfill your orders as fast as possible.

Estimated Delivery Time Frame: 3 - 7 business days

If you have any questions in regards to your order, please contact us.

RETURNS

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Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition or is damaged
• Any item that is returned more than 15 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.

Shipping

To return your product, you should mail your product to: 69 Black Mountain Range Road, Black Mountain QLD, 4563, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping items over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.