Shipping Details

If you have chosen to have your goods delivered to your nominated address the following will generally apply:

Timing:

• All items in your order will be shipped together. If there is a long delivery time for some of the products in your order, contact us to discuss your options.

• Deliveries will be made on an agreed day, but not an agreed time

• Deliveries may be made late in the afternoon and therefore it is recommended that you plan to start your project on the day following the delivery

• Should there be an issue that prevents your goods from being delivered on the agreed day, Stratco will endeavour to contact you to advise you of the revised delivery arrangements

• Should you need to change the delivery date you will need to contact the store or office from which the goods were purchased at least 2 working days prior to the delivery date to determine if this change can be made.

Placement:

The driver will always endeavour to carry out any specific delivery instructions provided and will place the materials where they believe is most appropriate. However, the placement of the goods being delivered will be at the discretion of the delivery personnel and will take into account:

• Site access

• Load size

• Product weight and dimensions

• Delivery vehicle capabilities

• Safety of the driver and members of the public

In general this will restrict all deliveries to the front of the property, inside the front boundary, or as near as possible to the front boundary if access to the property is not possible.

Many of the vehicles used to deliver Stratco’s products weigh in excess of 8 Tonnes and as such will exceed the design capacity of typical household driveways, footpaths and pavers and will almost certainly damage grassed areas. Therefore in most instances Stratco’s delivery vehicles will not be able to enter your premises.

Arrival:

The driver will, if possible, announce when the delivery is being effected. If the site is unattended at the time of delivery the time will be noted on the delivery paperwork.

Unloading:

The delivery drivers are trained in the correct handling and delivery of our products so that they minimise the potential of injury to themselves and damage to the products. Unfortunately they will not be able to accept assistance from others on the site as it may result in injury and or product damage. Therefore, we ask that you refrain from assisting the driver and observe from a safe distance. We particularly ask that young children and pets be kept well clear of the delivery vehicle during this process.

Multiple Deliveries:

In some instances you may receive more than one delivery as some products may originate from different premises.

Issues:

In the unlikely event that product is missing or has been damaged during delivery please notify the store or office from which the product was purchased. To assist with rapid resolution of this issue please have all paper work relating to the order and delivery available for reference during the discussion.

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Your Refund Rights

Please choose carefully

You are not entitled to a refund if you simply change your mind or make a wrong choice.

You are entitled to a refund if the goods purchased:

• are defective (the defect not being caused by you)

• do not match the description or sample provided by us

• do not do what they are supposed to or what we said they would

Some of our goods are manufactured to order and with these goods you must check carefully for measurement, profile and colour prior to ordering.

This refund policy applies if you return the goods within a reasonable period of time and you can prove that you have purchased the item from us.

If you have any questions about our refund policy or if you are eligible for a refund please call us or visit us in-store.