Shipping Details

We provide delivery services to residents in all areas of Victoria, New South Wales, South Australia, Queensland, Brisbane, Western Australia, and Tasmania.

The shipment of your product will only occur once we have received full payment. We aim to dispatch all available products within 2 working days. As part of our service, we offer complimentary curbside delivery across Australia. Please ensure that someone is available to assist with the delivery on the scheduled day.

For freight deliveries, the estimated delivery time is as follows:

• Victoria: Your order is expected to arrive between 3 - 5 working days after it has been placed.

• All other states: Your order is expected to arrive between 5 - 10 working days after it has been placed.

WARRANTY

Our equipment is built to last, we stand behind every product that we sell. Customer satisfaction matters a great deal to us. We offer up to 7 years warranty to you to show our commitment to premium quality.

MATRIX FITNESS WARRANTY

Frame (not coating)7 years warranty

Matrix Home Use

Motor 5 years

Parts 2 years

Labour 2 years

HORIZON WARRANTY

Frame (not coating) 5 years

Motor 5 years

Parts 2 years

Labour 1 year

TEMPO FITNESS WARRANTY

Frame (not coating)5 years

Motor 2 years

Parts 1 year

Labour 1 year

We do not accept cancellations, returns or refunds due to change of mind. On rare occasions, if a change of mind request is approved, an admin fee of $199 + GST will incur. The buyer will also be responsible for any courier charges for returned products.