Shipping Details

Delivery timeframes vary by location. Please see the estimated delivery times below:

Metro: 1–4 business days
Regional & Remote: 1–6 business days

We deliver to PO Box addresses and Parcel Lockers.

If no one is available to receive the delivery, re-delivery fees may apply depending on the courier’s policy.

Change of Mind Returns:
At Kove & Co, we want you to be completely happy with your purchase. That’s why we offer a 30-day return policy on all our products, no restocking fees, just a simple return process if you change your mind.

If you’re not satisfied within 30 days of purchase, contact us via your Account to arrange a return. Once we’ve received and inspected the item, we’ll organise the appropriate resolution.

Please note:

• Return postage is the responsibility of the customer

• Items must be returned in original condition, with packaging and all accessories included

• We recommend tracked shipping, as we are not responsible for items until they reach our warehouse

Warranty Claims:
All Kove & Co products are covered by a 3-month warranty against manufacturing faults. If you believe your item has a fault, please contact us via your Account to submit a warranty claim.

Please note: Our Tribe bags are made from EVA (Ethylene Vinyl Acetate), a lightweight, durable and water-resistant material. Due to the nature of EVA, some light markings, colour variations or slight discolouration may occur over time. These are considered normal characteristics of the material and not faults.