Shipping Details

• Dispatch timeframe should only be within 1 business days (Warehouses do not operate on weekends & public holidays)

• Delivery timeframe (2-14 business days)

Warranty and Return Details for Gymmart

Change of Mind Policy:

1. In line with the platform policy, we accept change of mind returns within 14 days of receiving your product.

2. The product must be in a resalable condition: unopened, with any packaging seals intact, unused, unworn, and undamaged.

3. For change of mind returns, you will be responsible for the cost and risk of returning the goods, including the cost of return shipping.

4. Change of mind returns are subject to a restocking fee of 20% to cover processing costs.

5. Certain products are excluded from change of mind returns (e.g., underwear, swimwear, foodstuffs, face masks, medicines, piercings), as specified in the product listing.

6. Returns must be pre-approved by our customer service team.

Warranty for Damaged or Faulty Items:

1. If your order arrives damaged or is faulty, please contact us immediately for a resolution.

2. We ask that you provide clear photos or a short video displaying the damage/fault for a speedy solution.

3. Our team will review your enquiry and provide assistance with returns, exchanges, or refunds as appropriate.

4. We aim to comply with marketplace "shop with peace of mind" policy to ensure a favorable outcome for all parties involved.

Incorrect Product/Item Received:

1. If you receive an incorrect product/item, please double-check your order confirmation and contact us immediately.

2. Provide clear photos or a video of the item received, including the delivery label and packaging.

3. We will review the documentation and work with you to resolve the issue promptly.

Missing Parts:

1. If your order is missing parts, please check all compartments of the product and packaging first.

2. Contact us with details of the missing parts, including photos or a video.

3. We will coordinate with you to resolve the issue, ensuring that all necessary parts are provided.

Product/Assembly Assistance:

• For questions about products, assembly help, or if you're missing a product manual, please reach out to us for support.

Note:

• Our policies are designed to complement the platform regulations while providing clear guidelines for our customers.

• Please contact our customer service team for any warranty, return, or product issues.