Shipping Details

Mistral appliances are supplied and serviced by GSM Retail Australia PTY LTD. For Mistral purchases made through Woolworths Everyday Market and Big W Market, orders are processed and dispatched within 2 business days of the order being placed. Delivery can take 3-5 working days, and additional time can be required for orders to remote areas.

This policy applies to all purchases made from GSM Retail Australia Pty Ltd. The quickest and easiest way to return a product that is purchased online is to contact our Customer Service team on 1300 373 199. PROOF OF PURCHASE Please note that all returns, refunds, exchanges or repair requests must be accompanied by the following Proof of Purchase documents Original purchase receipt. GOODS ARRIVED DAMAGED? If, for some reason, your goods arrive damaged or inoperable we will do everything we can to fix the issue. Obviously, this is our responsibility and we will correct things as quickly as possible. Just call us on 1300 373 199. HAVE A WARRANTY CLAIM? As far as warranty claims go, we will do everything we can to ensure your warranty is processed smoothly. Just call us on 1300 373 199.