Monarch Chesterfield Sofa Velvet Grey 3 Seater

WARRANTY POLICY

Under the Australian consumer law, Imperial Furniture provides a certain period of warranty to all its products unless stated otherwise in the individual product description.

For products that have defective signs, operational product failure or are received broken or deemed dead on arrival (DOA), please contact ASAP once you notice the damage. Please provide images to substantiate your claim.

Ready to Assemble Goods and Legs on Lounges

Customers are advised upon receiving of the R.T.A stock, goods should be examined thoroughly for any damage, missing parts or defects before assembling. Any defects should be reported to us within a period of time once you notice upon receiving of such goods. Damage Claims arising after assembly of products will not be recognized.

The Warranty does not Cover:

• Damages that may be caused due to improper assembly; or

• Misuse and neglect of received goods; or

• Damages arising from poor storage; or

• Any use of corrosive/ toxic detergents or cleaning agents which are not recommended for its type; or

• Normal wear and tear; or

• Minor issues that have been neglected thus escalating to major.

Scope of Warranty

The remedies availed under this warrant policy are available to the original owner, purchaser, beneficiary (or rightful heir) of the product and it's not transferable.

Unless deemed an escalated major fault due to negligence, this warranty covers under the applicable period all defective parts and material of the product.

Imperial Furniture's liability in this warranty policy is not extended to:

• Failure, damage or deterioration in partial/full arising from normal wear & tear; or

• Damages or corrosion arising from the use, storage, assembly and damages due to failure to adhere to installation and maintenance instructions; or

• Damages arising from instances where a product has been used for commercial purposes and in a manner /exempt to domestic use; or

• Damages arising from natural causes; or

• Defects to products sold to customers "as is" which prior to purchase have been brought to the attention of the buyer.

RETURNS POLICY

Upon receiving of goods, if any issue occurs please contact within 30 days of purchase. The arising issues must be clearly outlined and backed up by evidential images.

Before any returns are made, please contact us to arrange the return and avail any other detail concerning the product(s) to be returned. If your order is correctly filled but yet you wish to return it, the return will be acceptable, however, only the cost of the merchandise will be refunded. All non-defective products will be subject to a 20% restocking fee.

Goods will be replaced or a full refund made if:

• Merchandise received does not match the description; or

• Goods are in their original state as received and unused;

• Quality of merchandise is defective;

• The quality of goods is not merchantable.

Goods will not be accepted or a refund issued if:

• Wrong merchandise was ordered;

• Consignment took longer for delivery than anticipated.

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