Shipping Details
Fitness Hero offer the convenience of having your equipment delivered to your door at the very best prices. We use a wide range of couriers. We have a small warehouse in Sydney, but some larger heavier products are shipped directly from our suppliers across Australia, to save time and transportation costs. Rest assured, all products for sale on our website are shipped from within Australia. We do not ship from outside of Australia.
The delivery charges for each product may vary according to the delivery methods available for that particular product. All Delivery times are estimates only and vary depending on many variables Once the items leaves our warehouse, the delivery is outside our control A tracking number will be supplied by us or the courier Handling Times We aim to pack and ship all orders with 2 days, however larger products or bulk orders may take an additional few days. However rest assured, we will be working hard to fulfil all orders as fast as we can.
Delivery Times • Timeframe which is 5-10 business days (May take longer for rural locations)
Delivery times quoted are based on business days and are provided as estimates only. • Unexpected delays can occur from time to time. Should there be an extended hold up with your item, our team will assist you. Estimated delivery times are as follows:
Returns
GOODS MUST BE RETURNED IN UNUSED CONDITION, IN ORIGINAL PACKAGING (WITH TAGS ATTACHED) ALONG WITH PROOF OF PURCHASE AND WITHIN 14 DAYS OF THE PURCHASE DATE. BUYER WILL BE RESPONSIBLE FOR POSTAL COSTS.
Please allow 14 business days for us to receive and process your return. We will notify you by email when we have exchanged your return items or processed your refund. It may take an additional 4-5 business days for the refund to be credited against your original payment method. Processing times for exchanges or refunds may take longer during sale periods.
DAMAGED OR FAULTY ITEMS
Fitnes Hero is committed to providing you with quality products. Our products are thoroughly tested throughout the design process and we stand behind the quality of the products. However, in the unlikely event that you have received a damaged, faulty, or incorrect item please contact us and one of our team members will be ready to assist you by taking you through your available options
Returning an item
To return an item to Fitness Hero by post or refund or exchange, please contact us and we will be happy to assist.
To protect your return from damage during delivery, please use strong external packaging. For all returns that relate to a change of mind, postage must be paid for by the returnee and will not be refunded. In the case of an exchange, delivery charges for the replacement item will be at Fitness Hero's expense. We also recommend you obtain proof of postage to track your return. We take no responsibility for returns lost in the delivery process. You will need to contact your delivery provider to locate your parcel.
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