Shipping Details

• Estimated Delivery Time:
  • Locations within certain major city centres such as Melbourne, Sydney, Brisbane can take 2 to 3 business days
  • Locations outside these city centres could be slightly longer from 2 to 5 business days
  • Remote, rural locations can take between 5 to 6 business days

Returns Policy

At HOUSE, we are committed to offering you a safe and pleasant shopping experience. So if something does go wrong, we are here to help you.

As part of this, HOUSE offers peace-of-mind product guarantees. They are as follows:

• If you change your mind or make an incorrect choice, we will give you a refund (excluding postage costs) within 30 days of purchase for unused products (returned in its original packaging).
• If your item arrives damaged, we will arrange a replacement or full refund at our cost.
• If your item develops a fault after delivery, we will assess your claim and offer a replacement, full refund or other remedy where appropriate.