Shipping Details

STANDARD DELIVERY: Free

• Sent via Australia Post.

• Sent via the Australia Post network, allowing us the opportunity to ship Australia-wide - including regional addresses.

• Deliveries are generally made during business hours Monday to Friday (excluding public holidays), however residential addresses may receive deliveries outside of business hours and on weekends.

• Delivery estimates are estimates only and deliveries may be made prior to the estimated date of arrival.

• Delivery estimates may increase by 3-5 business days (approx.), specifically during busy periods such as Christmas.

• Deliveries are also subject to network delays. On the advice of Australia Post, we allow an additional 15 (approx.) business days after the estimated date of arrival.

• Deliveries to some regional areas and business addresses may go straight to the nearest Post Office. For more information, please see the articles listed below.

• If an "Authority to Leave" has been given, a delivery may be left in a safe space on the premises. If no "Authority to Leave" has been given and there is a "Signature Required", a delivery may be taken to a local Post Office for collection. For more information, please see the articles listed below.

• Proof of Delivery will be provided as either a signature or photo upon request.

• Drivers are unable to contact the recipient directly upon delivery.

Deliveries Returned to Us

• Occasionally a hamper will be returned to us for one of the following reasons (not limited to):

  • A notification was sent but there was no response from the recipient to arrange re-delivery;

  • A notification was sent but the recipient did not pick the package up from the post office or collection point;

  • The recipient is not known at that address or has moved;

  • The address details are incorrect or insufficient; 

  • The delivery was refused; 

  • There was no access to a secure building or complex to deliver or leave a card;

  • The recipient was in a hospital or hotel and has been discharged or checked out; or

  • The courier could not contact the recipient and there was nowhere safe to leave the parcel.

• If a parcel has an incorrect or insufficient address, our couriers are unable to call the recipient to verify and instead the parcel will be returned to us.

• Hampers cannot be redirected while in transit and will need to be returned to us before being sent to the new/correct address.

• An applicable redelivery or returns fee will be passed on to you to facilitate the return or delivery of the hamper to the same or an alternative address.

• We will inform you via email once the hamper has been accepted by our warehouse returns team. Credit to the amount of your purchase, less a return fee, will be added to your account with us.

Damaged or Faulty Items

• We are proud of the quality and presentation of our hampers and do everything we can to ensure that every recipient is happy with their hamper.

• In the event that your hamper or its contents are incorrect or arrive damaged or faulty, please contact our Customer Service Team.

• We will happily replace, exchange, or issue a credit or refund depending on the extent of the damage and how you wish to resolve the issue, at our discretion*.

• Reasonable damage in transit to packaging is expected and is not eligible for a refund or exchange.

• We will require photos so that we can better understand the extent of the damage or issues with the product.

• Please note that refunds will be processed back to the original method of payment.

* Damaged or faulty items are assessed on a case-by-case basis, hence the importance of sending photos. Depending on the extent of the damage, we may opt to replace, refund or credit a part of the hamper only. For example, if an item within a hamper has damaged packaging, we may only provide a resolution for that specific item.

Cancellation or Change of Mind

• Our hampers are dispatched within 1-4 business hours of the order being received and it is advisable that if an error has been made or if you wish to cancel the order, please conatct us.

• Orders cannot be amended or canceled once they have been dispatched and are with our couriers for delivery.

• If the hamper has left our warehouse but has not yet been delivered, it will first need to be delivered to the recipient and then returned to us as we are unable to redirect an order once it is already on the road.

• The return must be received within 30 days of the original date of dispatch.

• Hampers containing personalised items are not able to be returned as they are customised to your specifications.

• Due to the perishable nature of the contents in our cheese hampers, we do not offer refunds or exchanges on our chilled hampers.

** Shipping charges will apply to send the replacement item.
^ Minus the cost of shipping of the original order. Please allow 2-3 business days for the funds to reappear in your account.