Shipping Details
Eco Traders Australia is committed to providing reliable and timely delivery for all of our products. Here’s what you can expect with every order:
Standard Delivery: Our standard delivery is available nationwide and typically arrives within 3-7 business days, depending on your location.
Shipping Fees: Delivery costs are calculated at checkout based on the order size, weight, and delivery location.
Order Tracking: Once your order has been shipped, you will receive a tracking number to follow your package’s journey and estimated arrival date.
For any questions regarding your delivery, please reach out to our customer support team. We’re here to make your shopping experience smooth and enjoyable!
At Eco Traders Australia, we strive to ensure our customers are satisfied with every purchase. If you're not completely happy with a product, our warranty and returns policy offers a straightforward and reliable process.
30-Day Returns: All products can be returned within 30 days of receipt for any reason. We accept returns for items that are unused, undamaged, and in their original packaging.
Return Shipping: The sender is responsible for covering the return shipping costs. We recommend using a trackable shipping method to ensure safe delivery.
Warranty Claims: In the unlikely event of a faulty or damaged item, please contact our customer service team. We will assess the claim and provide a suitable resolution, whether that’s a replacement, repair, or refund, in line with Australian Consumer Law.
If you have any questions about a return or warranty, please reach out to our customer service team. We're here to help!
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