The Returns Policy does not exclude or replace your rights given under the Australian Consumer Law and regulations.
Change of Mind
If you have simply changed your mind and you are able to provide a valid receipt, Mani Sports may offer you an exchange or refund provided that the merchandise:
is in saleable condition
is unworn or unused with all original packaging and tags attached
is not subject to the exclusions listed below
and the exchange or refund is sought within 14 days of purchase.
At times throughout the year, we may extend the 30 day period to allow for gift giving periods such as Christmas.
If you are unable to provide a valid receipt and/or 14 days has passed since the original purchase date, Mani Sports at its absolute discretion reserves the right not to offer an exchange or refund for change of mind. In such cases, Mani Sports may, at its absolute discretion, provide you with an exchange to the current value of the merchandise.
At Mani sports we are not required to provide you with a copy of your original receipt to facilitate an exchange, refund, insurance or warranty claim.
Incorrect Size
Redelivery fee is charged for exchanging a size.
Incorrect Colour
Mani Sports will cover the re-delivery charges if the colour item you received is not what you initially purchased. As customers can appreciate however, colours shown on an internet exchange may not be an exact match to the physical goods, therefore the colour shown is for illustrative purposes only.
Refunds on Shipping and Handling Charges
If we made a mistake and sent you the wrong order, or if you received a damaged product, we will refund shipping and handling charges. A copy of your tax invoice may be requested for proof of purchase.
Consumer Guarantees
As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items purchased from Mani Sports. In accordance with Australian Consumer Law.
If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. These rights are not impacted by the change of mind policy or limited by a defined timeframe. However the Australian Consumer Law does recognise that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service).
Where you believe an item is faulty, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If there is a major failure (through no fault of your own) with the item, you may choose a refund, exchange or repair within 14 days.
If the failure is minor, we will repair the item (or, at our discretion, we may replace the item) within a reasonable time.
Where an item is damaged through misuse or abnormal use, Mani Sports cannot provide a refund, exchange or repair, whether the fault is identified by Mani Sports & Fitness Australia.
Mani Sports will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.
All marketplace products are covered by our MyDeal Refund Guarantee
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