Care
Our products are made with quality materials, see individual product descriptions for materials used.
- For leather items we recommend regularly using a good quality polish or conditioner to avoid the leather drying out.
- For suede items we highly recommend protecting the material using a suede waterproof protecting spray before use and regularly
Shipping Details
Delivery varies by location, please see the expected timeframe to receive your product below:
- Metro: 1-4 business days
- Regional: 6-10 business days
Can delivery to PO Box addresses or Parcel Lockers.
If you are unavailable at the time of delivery re-delivery fees may apply.
Change of Mind Returns
1. Nevenka will allow a return where you have changed your mind, provided that the item in question is:
- returned within 14 days of receiving order;
- as new and is not used, worn, or opened and has all original packaging and tags in-tact (including any package seals (if any) being unbroken);
- in a resalable condition; and
- not damaged in any way.
2. We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.
3. You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by Nebenka, you will not be eligible for a credit or exchange.
4. You may be provided with a product exchange, refund or store credit (at our discretion) only when the returned product is received, and it complies with the requirements outlined above.
5. If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.
INCORRECT OR FAULTY GOODS
Our quality control teams do inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty, damaged or the incorrect product, please contact us to arrange a return delivery and a refund or exchange.
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