Shipping Details

At Top One Mall, we strive to provide a seamless and transparent shipping process for our customers. Due to the large size of the products we offer, such as pool tables, table tennis tables, and Pilates Reformers, the shipping cost will be automatically calculated based on the address you enter during the checkout process.

Important Points to Note:

1. Automatic Calculation: The shipping cost is determined automatically when you enter your delivery address at checkout. This ensures that you receive the most accurate and up-to-date shipping rate.

2. Review Carefully: Please take a moment to carefully review the calculated shipping cost before completing your purchase. This will help avoid any surprises and ensure you are fully informed about the total cost of your order.

3. Large Items: Due to the nature of our large items, shipping fees may vary significantly based on your location and the specific product being shipped. Please note due to weight and size of the merchandise, an able bodied person is required to help unload.

4. Estimated Delivery Time: Normally delivered within 3-10 business days after processing, depending on the destination.

5. Free delivery: Free delivery is offered to Sydney metro area ONLY.

6. Assembly: All tables are shipped in boxes and REQUIRES ASSEMBLY. If you need installation services please contact us. Fees apply.

7. Upstairs Delivery: Items will be delivered to the Front door / Garage at ground floor only. Requesting help move in or upstairs will occur extra. If you need this please contact us prior to purchase.

8. Local Pickup & Inspection: For local pickup and inspection, please visit our warehouse. Due to the volume of pick up orders, please give at least one day notice in advance when you come into the store to collect your items.

9. Parking Space: we will require our customers to provide a parking space for our installation service. However, if no parking space is provided, additional charges will apply.

10. Contact Us: If you have any questions or concerns regarding the shipping cost, feel free to contact our customer service team. We are here to assist you and provide any additional information you may need.

Our goal is to ensure your order arrives safely and promptly. Thank you for choosing Top One Mall for your sports equipment needs!

Refund Policy

At Top One Mall, we are committed to ensuring the highest level of customer satisfaction. If you encounter any issues with the quality of our products, please refer to the following policy regarding refunds and warranties.

1. Quality Assurance We take great pride in the quality of our products. Each item is thoroughly inspected before shipment to ensure it meets our high standards. However, if you receive a product that is defective or has quality issues, we are here to assist you.

2. Refund Policy If you wish to return a product due to quality issues, please contact us within 7 days of receiving the item. Our customer service team will guide you through the return process. Refunds will be processed once the returned product has been received and inspected. Please note that the product must be in its original condition and packaging.

3. Warranty Policy We offer a warranty on our products against manufacturing defects. If you encounter any issues covered by our warranty, please contact us to arrange for repair or replacement. The warranty period and coverage details vary by product; our team will provide specific information based on your purchase.

4. How to Contact Us To initiate a return or warranty claim, please reach out to our customer service team with the following information:

• Your name and contact details

• Order number and date of purchase

• Description of the issue and any supporting photos

   

Our team will respond promptly to assist you with your return or warranty claim.

Thank you for choosing Top One Mall. We appreciate your business and are dedicated to ensuring your satisfaction with our products.