Warranty Policy
Unless otherwise stated, Sunyee Trading offers a 12 month warranty on all products from the date of purchase. It cannot be excluded under the Australian Consumer Law. The warranty period for commercial use is 3 months.
You are entitled to a replacement or a full refund for a major failure of our product. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality.
Our warranty cover does not include damage caused by normal wear and tear, accidents, misuse, neglect, and lack of maintenance, use of incorrect voltage, power surges, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions.
30 Day Change of Mind Guarantee
If for any reason you’ve changed your mind about your purchase within 30days, please contact us so they can be returned under change of mind for store credit note. A refund is not available for change of mind. Please do not return or post items before obtaining instructions from us first. If you do, there is a risk that your returned item may not be identifiable and accepted. This change of mind return policy does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items.
Returned items must be in resalable condition and returned in their original packaging with all accessories. You will need to send the product back on your own cost and there will be an applicable freight fee deducted from the store credit for the return. This also applies to orders canceled when the item has already been dispatched from our warehouse. The item must be in a re-saleable condition to qualify for a change of mind return. Under no circumstances will we issue a credit note before we have received your product back to our premises and checked it as being in the original unopened and undamaged packaging.
*update as of 23rd February 2022.
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