Shipping Details

Depending on the products purchased your delivery will be made using Appliances Online's own delivery trucks (large items), and or Australia Post's national delivery distribution service (small items).

Large Items

Delivered for FREE by Appliances Online trucks. We will even unpack and remove the packaging as well as take away the old disconnected appliance if required (all for FREE of course). Once you have completed your purchase our system will process your order and confirm your delivery date. In the unfortunate event we have to change it, we'll be in touch to confirm a new date. On the day of delivery our drivers will call you before 10am with an approximate 2 hour delivery window. However, if your delivery is scheduled for 8am or earlier (deliveries can be made as early as 6:30am), your driver will call you as they leave the warehouse. We offer free setup and connection of fridges, washing machines and dryers (conditions apply) only. Keep in mind: All items must be signed for and your driver will need to sight a photo ID (this can be a representative of the person who has placed the order). Old appliances being removed from your home must be similar to the new appliance to be delivered, and fully disconnected from power, water and gas (gas disconnections must be performed by a licensed plumber) prior to our arrival.

Small Items

This product will be delivered free of charge by Australia Post's reliable national distribution service. Unfortunately, we are unable to provide a set delivery date, though these packages usually arrive in 2-6 days. To ensure a safe and secure delivery, you will be required to sign for the package when it arrives at the delivery address. If you are unable to receive the delivery, the package will be taken to the nearest Post Office, and a note from Australia Post will be left in your letterbox. You will need to provide proof of ID when collecting the parcel from the Post Office. For full delivery terms and conditions via Australia Post, please visit Australia Post's website.

Orders will need to be placed before the 12th of December for delivery before Christmas.

What happens if you’re not home to accept delivery?

If we're delivering the item with our own trucks, your delivery will be rescheduled to the next available delivery day. If Australia Post is delivering the item, they'll take it to the nearest Post Office, and leave a note in your letterbox. You'll need to provide proof of ID when collecting the parcel from the Post Office, so please remember to enter your full name into the shipping field.

Change of Mind

Customers may initiate a change of mind return within 30 days from the date of their order being placed. To qualify for a change of mind return, the item must be unopened and still in its original packaging. Should you wish to return the item, please ensure you do not open it.  Your refund will be processed once the item has been returned and assessed to be unopened, unused & in new condition. Please note that items that have been used or installed are not eligible to be returned for either a store credit or refund.

For health and hygiene reasons, we are unable to accept returns on mattresses if you've simply changed your mind or made an error during purchase - even if the mattress is unopened.

Damaged Products

If you notice any damage at the time of delivery, inform the delivery driver immediately and do not install or use the item. If the damage is noticed after delivery, do not install or use the item, and contact our Customer Support team as soon as possible - ideally within 7 days of delivery - to report the damage. We’ll request photos which need to include clear pictures of the item, the damage and the packaging, to properly assess before providing a suitable solution, which may include a replacement or return for refund. If a return for exchange / refund is chosen, it’s important that damaged items remain unused and uninstalled, as using them may affect your eligibility for a return or replacement. We will then arrange for the item to be returned from the delivery address at no cost to the customer.

Faulty Products

If your product develops a fault, we're here to help make it right. Think your product is faulty? Let us know as soon as you notice the issue by contacting our Customer Support team. Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law ("Consumer Guarantees"). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

At Appliances Online, your satisfaction is our priority - and so is your protection. Nothing in this returns policy limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law ("ACL") (or any liability under them) which by law may not be limited or excluded.