Shipping Details
FREE SHIPPING*
We offer free shipping for orders over $75 to many areas in Australia. For orders under $75, there is a $10 shipping fee per order. Additional delivery fees apply for Western Australia, Northern Territory, South Australia and Tasmania.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
All products are available and in stock, unless stated otherwise. Our products are typically dispatched from our warehouse within 1-2 business days from the time we process your payment. We have partnered with Australia’s leading courier companies Startrack and the corporate division of Australia Post (eParcel) to ensure fast, safe and efficient shipping right around Australia. For larger items that need to be sent via courier, a street address is mandatory. Rest assured that we will use the most efficient one depending on the product and your area. Through our strong delivery partner relationships, we can deliver to your home, workplace or PO Box – even if you’re rural/regionally based. For peace of mind, all items are covered with full postage insurance and a tracking number.
DESTINATION AND APPROXIMATE DELIVERY TIMES:
North Queensland (3-5 business days)
Brisbane & Gold Coast (1-2 business days)
New South Wales (2-4 business days)
Australian Capital Territory (3-4 business days)
Victoria (3-5 business days)
Adelaide (3-5 business days)
South Australia (5-7 business days)
Tasmania (7-10 business days)
Perth (7-10 business days)
Western Australia (10-15 business days)
Northern Territory (7-10 business days)
Warranty is offered by the manufacturer or distributor of the product.
We only deal with the most reputable luggage companies, so all the products we sell come with a warranty that covers any manufacturing defect or defective part. Damage done by carriers or wear and tear are not covered and a claim needs to be made against the carrier should they damage your luggage. If a manufacturing defect occurs with your purchased item within the period covered by the manufacturer's warranty, please contact the manufacturer/distributor for a direct resolution of your warranty claim.
Returns : We are not happy unless you are happy - simple as that! We understand you want to be comfortable purchasing the right luggage either for yourself or for your friends and family. That's why we have extended our Money Back Guarantee, if you are not 100% satisfied with your purchase you may return the items within 30 days from date of invoice, for a full refund (excluding postal charges). Items must be in brand new, unused condition, with all tags still attached.
For all returns, Luggage Direct requires your full name, receipt and order number along with the goods which must be unused and have all original tags still attached. You can contact via your account to advise of your return. Upon receipt, we will refund the full purchase price of the products excluding return postage.
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