Shipping Details

 Estimated Shipping Time Frame: 1-2 business days, with larger orders potentially taking longer. Our warehouse operates on Monday - Thursday during standard business hours. Excluding public holidays, at which time the warehouse will be closed. In these instances, we will take steps to ensure shipment delays will be kept to a minimum.  Shipping times are estimated in business days, do not include weekends or public holidays and may, in some cases, run longer than anticipated. Whilst we strive to meet these deadlines, ship times are approximate and are subject to change.  We use a number of Courier partners or Australia Postal services to handle your package depending on the nature of the goods/order.  You will be supplied with a tracking number with your shipping notification so you can keep an eye on your purchase.  Shipping costs are calculated at checkout, depending on the size of the product, the weight of the product, and where you live. We do ship to the whole of Australia, but if for some reason shipping isn’t quoted, contact us and we will help you sort it out. 

RETURNS 

Refunds, returns, and exchanges 

We want you to be happy! If for any reason you are not satisfied with your purchase and wish to return it, we will accept returns up to 14 days after delivery. However, you must notify us in writing via email within 24 hours of receiving your goods. Return shipping will be at your expense. In these cases, we will refund the value of the goods returned but will not refund the value of shipping paid.

Here at BLISS, we happily accept returns due to change of mind. The item(s) MUST be in their original packaging, unused and in re-sellable condition.  

Once returns are received and accepted (in re-sellable condition), refunds are then processed and can be seen in your account within 5 business days depending on your payment method. We will notify you once this has been completed via email. 

We will address each situation on a case-by-case basis, but we will always try our best to work towards a satisfactory solution. 

Cancellations  

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched.  

If an order has already been dispatched, please refer to our refund policy. 

Warranty Returns 

Bliss Gifts & Homewares will happily honour any valid warranty claims.

Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Bliss Gifts & Homewares to process your warranty claim within 7 days. 

Once warranty claim is confirmed, you will receive the choice of: 

(a) refund to your payment method 

(b) a replacement item sent to you (if stock is available) 

Items Damaged in transit  

We aim to prevent damages in transit and we have strict wrapping procedures, however, it can sometimes occur.  

Any deliveries received damaged/faulty must be reported to Bliss Gifts & Homewares as soon as possible.

Due to strict insurance policies within our courier partners & individual suppliers T&C's, we have a small window period to report any incidentals.   

  - The packaging (box, bubble wrap, newspaper etc)

  - The shipping label clearly showing your reference number (this does not have to be close up, so long as it can be zoomed in on and read)

Once your concern is received, We will contact you to discuss the outcome and solution moving forward for your claim. 

Until advised please do not dispose of broken items or packaging as they may be required for further investigation.