Shipping Details

Delivery

Within 14-30 days depending on the location

Dispatch from Our Warehouses

• Your order will be carefully prepared and dispatched from our warehouses located in Sydney, the ACT, or regional NSW.

• Due to traffic conditions and workload, we cannot provide a specific arrival time on the date of delivery. For your convenience, our delivery driver may call or SMS you prior to arrival.

Delivery to Your Door

• This service includes ground-level delivery only. It does not include carrying items upstairs, assembly, or rubbish removal.

Product Inspection

• At the time of delivery, you or your agent must fully inspect the products to confirm they are in good condition before signing any paperwork.

• Delivery dates cannot be changed once confirmed without written consent from an authorised employee.

• Any damage upon delivery must be reported to the contact email. Please contact us via your Woolworths MarketPlus Account to raise a damage claim within 2 days of delivery.

• Delivery charges are non-refundable once the service has been rendered.

Measure & Check Products Fit

• Before making a purchase, please check the measurements of the product. Some furniture is delivered fully assembled. It is your responsibility to ensure the item will fit into your home, including through doorways, hallways, and tight corners. Measurements are available on our website or from your nearest store.

• If you’re concerned about space, we recommend taking final measurements before delivery.

• For large items such as sofas, beds, dressers, or entertainment units, always measure both the space and access points to ensure they’ll fit.

Missed Deliveries & Storage Fees

• We will call or SMS you prior to your delivery date to confirm availability.

• If you are unavailable, please inform us at least 48 hours in advance so we can reschedule.

• If you miss your delivery (i.e. you are not home to receive it), a second delivery fee will be charged.

• You must accept delivery of your products within 7 days of being notified they are available. Failure to do so may result in storage fees and/or your stock being reallocated.

Returns:

CHANGE OF MIND

Homewares

For Change of Mind returns, only homewares are eligible for an exchange or refund within seven days of receipt.

Furniture

No returns will be accepted for Change of Mind. Please note that under relevant health regulations, all mattresses and soft furnishing items including mattress protectors, etc. are non-refundable unless faulty. We encourage you to make your selection carefully before making a purchase.

Refunds will be issued in the same form of tender – i.e., credit card, PayPal, Zip or Afterpay.

RETURN BY POST

Complete the packing slip that came with your order.

The item must be in saleable condition.

Place the completed packing slip in with the parcel.

If there is no packing slip, please provide a printed copy of your order confirmation.

If returning the product via post, you are responsible for the cost and risk of returning goods, including the cost of return shipping. We recommend you purchase postage insurance for high-value items.

Please contact us via your Woolworths MarketPlus Account for return approval. Once received and inspected, we will facilitate an agreed resolution.

Warranty

Most of our products are supported by a 12-month warranty. This warranty covers all manufacturer's faults with the product. Some of our products may have a different warranty period; please check the product description for this. Should an issue arise with your order, please contact us via your Woolworths MarketPlus Account to raise a warranty claim.