Shipping Details

Shipping Policy

1.             DEFINITIONS

1.1.       The supplier of goods is Erskine Products Pty Ltd ABN: 81056223897, trading as Piksters™, Erskine Dental and Erskine Oral Care. This includes any reference to “we” or “us”.

1.2.       The customer or purchaser is anybody who offers to purchase from us and whose offer we accept. This includes any reference to “you” or “your”.

2.             SHIPPING

2.1.       Piksters will use our in-house freight management system to select the most suitable and affordable courier option to be shipped to customers. These options include standard shipping and domestic only.

2.2.       Piksters will pay freight on standard shipping only.

2.3.       Once shipped, standard courier shipping will take the following approximate time to reach delivery destination:

•      Sydney Metro 2 – 5 Business days

•      Regional NSW 2 - 10 Business days

•      Melbourne Metro 2 - 6 Business days

•      Regional VIC 3 – 10 Business days

•      Brisbane Metro 2- 5 Business days

•      Regional QLD 2-10 Business days     

•      SA 3 – 10 Business days

•      WA 10-15 Business days

•      TAS  5 -15 Business days

2.4.       Marketplace orders will be picked and shipped within 48 hours of order placement excluding weekends and public holidays.

2.5.       Piksters is not liable for shipping delays due to the following:

•       An incorrect address has not been provided by customer causing non delivery.

•       Extreme weather events preventing transport companies access to areas within delivery network.

2.6.       Piksters guarantee that our products will be shipped in excellent condition and will not be liable for damage in transit due to courier mishandling, goods left at premises being damaged by weather events or theft.

Returns / Refunds Policy

1.             DEFINITIONS

1.1.       The supplier of goods is Erskine Products Pty Ltd ABN: 81056223897, trading as Piksters™, Erskine Dental and Erskine Oral Care. This includes any reference to “we” or “us”.

1.2.       The customer or purchaser is anybody who offers to purchase from us and whose offer we accept. This includes any reference to “you” or “your”.

2.             RETURNS AND REFUNDS

2.1.       No refund, return or exchange is available for “change of mind”.

2.2.       Erskine Oral Care will guarantee replacement or refund of defective goods within reasonable timeframe from dispatch or if the goods are covered by a manufacturer’s guarantee. The Customer agrees to advise Erskine Oral Care of any goods prior to returning the goods.
An authorisation number will be issued for all returns, on advice by the Customer to Erskine Oral Care.
That a copy invoice or receipt of purchase is to be provided for approval of any return or refund requests.

2.3.       Erskine Oral Care reserves the right to refuse claims (goods returns) if not notified within reasonable timeframe of the dispatch of the goods. There are NO return of goods that are not faulty.

Warranty

1.             DEFINITIONS

1.1.       The supplier of goods is Erskine Products Pty Ltd ABN: 81056223897, trading as Piksters™, Erskine Dental and Erskine Oral Care. This includes any reference to “we” or “us”.

1.2.       The customer or purchaser is anybody who offers to purchase from us and whose offer we accept. This includes any reference to “you” or “your”.

2.             WARRANTIES

2.1.        All goods supplied by us conform with Australian standards and regulations.

2.2.        The supplier warrants that any products supplied by them are fit for any advertised purpose.

2.3.        We make no warranty about their suitability for any purpose other than those advertised by us.