Hand wash gently or machine wash delicate on warm with other scarves only, using a mild detergent. Lay flat to dry or tumble dry on low. Spot treat stains with a stain remover. Avoid using bleach or fabric softeners.
Shipping Details
Delivery time & shipping rates
We ship nationwide using Australia Post. Orders are typically processed and shipped within 1-2 business days. Shipping times vary depending on the shipping method selected at checkout. We offer standard shipping.
Standard shipping:
Once your order has been placed, a confirmation email will be sent to your email address.
Delivery delays
Please note that shipping times may be affected by factors beyond our control, such as busy periods, weather or courier delays. While we will do our best to keep you informed of any changes to your order's shipping status, we are not responsible for any delays caused by these factors.
Order cancellations or changes
Please review your order details carefully before placing it. We are unable to accommodate cancellations or changes to your order once it has been placed.
Lost packages
We are not liable for any lost, stolen, or misdelivered packages. In the event that your package has been confirmed as delivered by the courier, but you did not receive it, we recommend that you contact the courier company directly using the tracking number provided to you.
If you have any questions or concerns about your order's shipping status, please do not hesitate to contact us. We are always happy to help!
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item(s) for a refund within 14 days from the date of purchase. We do not offer exchanges.
For hygiene reasons and for your protection, we do not accept returns on products from:
Undercaps Collection
Scrunchies
Sale items
Change of mind
To be eligible for a refund, the item(s) must be unworn, in their original condition, and in the original packaging.
PLEASE NOTE: We reserve the right to refuse a return if the item shows any visible signs of wear.
Request
To initiate a return, please contact us via your Account for return approval.
You will receive an email with instructions to follow.
Return
Please repackage the item(s) securely, and drop them off at your local post office. Note that you will be responsible for the shipping costs for returning the item(s).
Processing
Once received and inspected, we will facilitate an agreed resolution. Please allow up to 7 working days for returns to be processed.
Refund Process
If your refund is approved, a credit will be applied to your original method of payment. Please note that it may take several days for the credit to appear on your account, depending on your bank or credit card issuer.
If you have any questions about our return or refund policy, please do not hesitate to contact us. We are always happy to help!
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