Pollys Brollys Rainbow Umbrella

Return Policy

We offer a 30-day return policy, which means you have 30 days from the date of receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

• Items must be in the same condition as received – unworn, unused, with tags, and in original packaging.

• You’ll need to provide the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us.
If the return is due to a change of mind, you will need to cover the return shipping cost.
If the item is damaged or incorrect, we will provide you with a prepaid return label.

For any return questions, feel free to reach out to us at any time.

Damaged or Incorrect Items

Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Exchanges

To exchange an item, the fastest way is to:

1. Return the original item.

2. Once your return is accepted, place a new order for the desired item.

Refunds

Once we’ve received and inspected your return, we’ll notify you of the approval status.
If approved, a refund will be issued to your original payment method within 2 business days. Please note it may take additional time for your bank or credit card company to process and post the refund.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us.

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