Shipping Details
Delivery Time Frames:
Zeina's Perfume World aims to deliver your order promptly. Standard delivery times are typically between metro 3–7 business days and Regional: 5-8 business days, depending on your location within Australia. While we strive for quick delivery, please allow additional time for remote areas or during peak periods.
Delivery varies by location, please see the expected timeframe to receive your product below:
We ship to all states and territories in Australia, including:
Please note that deliveries to rural or remote areas may take longer.
7-Day Money-Back Guarantee:
Zeina's Perfume World offers a 7-day money-back guarantee. If you are not completely satisfied with your purchase or simply change your mind, you may return the item(s) within 7 days of receiving your order. Please be aware that return shipping costs will be the customer's responsibility, and all items must be returned with original accessories and packaging intact.
30-Day Return Policy
You have 30 days from the date you received your item(s) to request a return. To be eligible for a return, the item must be:
In its original condition (unworn, unused, and unwashed)
In the original packaging, with all tags attached
Accompanied by a proof of purchase (receipt or order confirmation)
Dead on Arrival (DOA) or Faulty Item Cases:
Zeina's Perfume World provides a 30-day return policy from the date of invoice for items that arrive damaged, differ from their description, or have been compromised due to inadequate packaging. In these instances, no additional fees will apply.
If the item you received is faulty, damaged, or not as described (Incorrect), please contact us immediately within 30 days of receipt. We will arrange for a return and provide a full refund or replacement, including return shipping costs.
Your Rights Under Australian Consumer Law
Our return policy is in addition to your rights under the Australian Consumer Law (ACL). Under the ACL, you are entitled to a refund, replacement, or repair if a product is:
Warranty Claims and Returns Procedure:
For returns due to warranty claims, DOA cases, or money-back requests, please contact us via messages to obtain an RMA (Return Merchandise Authorization) case number. Once you have the RMA, please return the item in its original packaging with all included contents. For warranty claims only, the customer is responsible for return postage costs. Upon receipt and inspection of the item, we will process a refund or replacement if applicable.
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