Shipping Details

• Please allow 5-10 business days for delivery to metro areas
• Delivery to regional areas may take an additional 7-14 business days depending on location
• Note: No delivery to PO Box addresses or Parcel Lockers (please provide residential or business address at checkout)

• Important Notes:
  • Due to OH&S delivery will be to ground level only. Courier/Driver cannot assist with carrying the item up any flight of stairs; you will need to arrange people to be there if this is an issue.
  • For delivery to the CBD: please ensure there are capable people to help with moving the product from the truck to the destination as the driver will be unable to help if it is an office building. Please also ensure that there is suitable parking near the area. If the driver’s assistance is a must additional fees may apply.

• We ship across Australia including major cities like: Sydney Melbourne Perth Brisbane Adelaide Canberra Newcastle and the Gold Coast

Warranty: All products come with a 12-month warranty unless otherwise specified in the listing. If a product exhibits operational failure, defects, or arrives broken (Dead on Arrival, DOA), buyers should contact us immediately upon receiving the item. They should describe the issues and, if possible, include pictures.

If deemed DOA by us, full/partial refund or replacement of items may be given at both ours and buyer's discretion. Damages due to improper installation or negligence are not covered by Warranty. Buyer is responsible for any postage costs on returning items.

Returns Policy:

Any defects or manufacturing faults must be reported as soon as possible upon receiving the item. The issues should be described, and pictures should be included if possible.

Both parties must agree upon any returns or refunds before any are to be made final.

Refunds will only be complete upon receiving of returned item. Most deliveries require someone to be present to sign and accept the goods. If no-one is available at the designated time, delivery will be returned and another delivery fee will be charged for subsequent deliveries.

We will replace the goods or make full refund, if:

- The goods are not merchantable quality
- The goods don't match description
- The goods do not fit for the purpose

We will not accept return or issue a refund, if:

- Estimated delivery time frame is estimates and not a guarantee. Product returns due to minor delivery delays are not possible.
- You've changed your mind or your circumstances changed.

Returned items which are non-defective are subject to a 20% restocking fee.