Shipping Details

Delivery varies by location, please see the expected timeframe to receive your product below:

• Metro: 1-4 business days

• Regional: 1-7 business days

• Shipping charge shown at checkout

Change of Mind Returns:

We really hope you love every item you receive from CONNETIX, but we understand with online shopping that sometimes you might change your mind. If your item is not what you truly wished for we are happy to assist you. The following conditions do apply:

• You must make contact with us within 14 days of receiving your order.

• Items must be unused and in original undamaged packaging.

• Shipping back to CONNETIX will be at your expense for change of mind.

• Please ensure that items are well packed and returned to us with a trackable shipping service to ensure a safe journey.

• The refund will only be issued once the product is received and inspected by us.

• Please allow up to ten (10) Business Days for your refund to be issued.

Disclaimer:

CONNETIX at their discretion have the right to reject returns outside the return period or items which are returned that have been used and not in their original condition (including all original product packaging).

Replacements, exchanges or refunds due to a fault or damage

We take immense pride in the quality of our tiles and a lot goes on behind the scenes at CONNETIX to ensure that all our products are free of any manufacturing or other defects, but sometimes on rare occasions mistakes are made and items slips through our quality control processes. We understand this can be less than ideal and therefore appreciate the opportunity to work with you to resolve any matters on a case by case basis.

Products are considered faulty if they are received damaged, or if they break within 30 days of receiving your order. Warranty does not apply if damage is caused by:

• Incorrect assembly

• Inadequate storage

• Inappropriate cleaning products used

• Misuse

• Abuse or neglect

• Failure to follow recommended maintenance guidelines  

If you receive a faulty or damaged item simply contact us. Please ensure your message includes the following information

• Your full name and email

• Location

• Order number or name of store you purchased through

• Photos/videos of your concerns

We will aim to respond to your request for assistance within 3 business days. If needed we may request additional photos/videos before a resolution can be proposed. All concerns are reviewed on a case by case basis.

CONNETIX will do its best to offer like for like replacement for any tile that they deem unplayable, damaged or faulty.

Due to the nature of the material our tiles are made from they can sometimes become marked during the manufacturing or packing processes. These slight imperfections are somewhat unavoidable and if they do not affect the playability of the tile they may not necessarily be considered for replacement.

If replacements / exchanges or returns are being conducted due to CONNETIX sending out the wrong item or a faulty or damaged item, CONNETIX will cover all shipping costs involved.