Shipping Details
Our team don't want you to worry about shipping and delivery times. This is why we process orders as soon as possible and dispatch the next business day. We strive to make sure your product is in you hands as quickly as possible. We understand that shipping is a part of our service to our members. Our team in Brisbane are here to help you and if you have an questions about shipping.
Our product range is shipped from our local Australian warehouse in Brisbane, Australia. - Orders are shipped on the next business day and can take up to 2 - 5 days standard shipping. Product ranges where the description mentions delays, is where we require to ship products overseas due to low stock levels in Australia. Please bear in mind when reading the product descriptions and choosing your products.
30 days return policy
6 month warranty on all products
Lion Pet Products will happily honour any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Lion Pet Products to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a replacement item sent to you (if stock is available).
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