Shipping Details

• Delivery address

Your delivery address cannot be changed after you have placed your order.

A carrier may be able to redirect your order to a different address but we do not guarantee that this can be done. You should contact the carrier directly.

• Your authority to leave

You agree that your orders include an authority to leave. This means that carriers can leave your order unattended at your delivery address without a signature. Please note that if a carrier determines that the location is not secure, they may decide not leave your order unattended and deliver it to a collection point. You are responsible for collecting your order from a collection point.  

• Return of orders/delivery failure

If your order is returned to us for any reason, we may in our sole discretion provide you with a refund or a credit note for the price of the order less the delivery fee and a restocking fee.

Our Return Policy

• Change of mind

We do not offer refunds or accept product returns if you change your mind or provide an incorrect delivery address.

• Faulty or damaged products

We will accept product returns (within a reasonable timeframe) and provide you with a refund or replacement (within a reasonable timeframe) where: (i) products are faulty or damaged; or (ii) incorrect products have been delivered; and (iii) you provide us with adequate proof of purchase.

Please email us if you believe that you have received faulty, damaged or the incorrect products.