Shipping Details

All items are professionally packaged and are usually dispatched within 24-48 hours of payment clearance, with the exception of weekends and public holidays where they will be dispatched on the next business day. Peak periods such as Christmas, Valentine's Day. Mother's/Father's Day and sale periods may also cause further dispatch delay. We offer eParcel delivery service provided by Australia Post, which includes parcel tracking and signature upon delivery. For peace of mind, Fragrance Heaven offers full transit insurance in the event of transit damage/loss. This service is charged at an Australia-wide flat rate of $7.95 per order (which means the charge for sending a single item would be the same charge as sending an order with multiple items).

Estimated Delivery Time Frame: 2-7 business days

At Fragrance Heaven, we guarantee a full money back refund subject to the following conditions:

• The goods must be in the same condition in which you have received them

• The goods must be unopened and unused/unsprayed

• The goods must be returned with a valid receipt within 30 days of purchase

• Please not we DO NOT refund/exchange for any issues associated with personal fragrance taste.

   

If you find a product to be defective please contact us for remedial action.

For all returns, please contact us with your name, order number and reason for return. From here, we will inform you of a return address and any refund details. All returns are inspected within 24 hours of return and if warranted, refunds issued immediately after.