Shipping Details
Estimated Delivery Time Frame: 2-5 business days
Delivery timeframes are dependent on your location, the size and number of parcels, and the schedules of the carrier. Our preferred carriers are Australia Post, Couriers Please, StarTrack, and Allied Express, however sometimes other carriers are utilised.
Renovator Store cannot control delivery timeframes and processes, and your first point of communication on a delivery is the carrier. An order might come in multiple parcels. Sometimes we might send your order in more than one package, and they may arrive at different times.
Warranty Policy
All our products have a standard warranty period of 12 months from the date of purchase, and many have longer manufacturer warranty protection periods as listed on the product pages. We stand behind the products we sell and in most cases will manage warranty claims with manufacturers on your behalf.
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Returns Policy
We offer you a 100% Money-Back Guarantee on the product price if you are not completely satisfied or just simply change your mind.
You must contact us within 14 calendar days of delivery of the product if you wish to return the product.
We will provide directions and an address for the return. You must then return the product within 14 days of us authorising the return. The return shipping costs and risks are the responsibility of the Purchaser.
The product has to be received in "as new" condition, unused, and 100% re-saleable in original packaging.
The product must be wrapped for shipping to protect it from additional shipping labels and markings.
Renovator Store has the sole right to assess the condition of the product to determine whether it will accept or reject a return.
If Renovator Store requires an item to be re-packed before re-stocking due to additional labels or other packaging issues a re-packaging fee of 10% of the purchase price will be deducted from any refund.
This Money Back Guarantee does not apply to the following products:
Aguzzo - Baths, Basins
Bariloche - Awnings
Brienz - Kitchen Sinks, Waste Bins
Della Francesca - Kitchen and Bathroom Fixtures
Hansdorf - Fence Spigots
Moku - Floorboards, Basins
Randy and Travis Machinery - Ladders, Waste Bins, Projector Screens
Salvatore Angelotti - Kitchen Splashbacks
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