Shipping Details

Aussie Toys Online aims to provide you with quality products but we understand there will be times when you may not be happy with the product you purchased.

Refunds

• All refunds will be processed using the same method of payment as the original transaction.

Faulty Returns

• If any of the products you orders through Aussie Toys Online do not match the description, are faulty or not fit for the purpose, you may be entitled to a repair, exchange, or refund under the Australian Consumer Law.

• Where you believe there is a genuine issue with an item, please contact us immediately with information about the issue, photos also help in some situations. Depending on the issue we will advise the best course of action to deal with the return. In accordance with the Australian Consumer Law. We will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.

• Please do not send items back before contacting us as we may not be able to reimburse any costs you have incurred if there is found to be no issue with your item.