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To use, freeze the ice pack by laying it flat in the freezer, place it in the fabric sleeve and on top of contents within a lunch box, tote or cooler bag, allowing the cool air to flow down.
To clean, remove the Ice Pack from the fabric sleeve. Use mild dish soap and a damp sponge to wipe the Ice Pack exterior, before allowing to air dry. Ensure the Ice Pack exterior is dry prior to placing it back in the freezer.
Do not heat Ice Pack in microwave. Do not freeze in fabric sleeve. If Ice Pack is torn or broken, dispose immediately. Do not ingest gel contents. If ingested, please seek immediate medical attention. Fabric sleeve is machine washable - allow to air dry.
Estimated Delivery Time:
RETURNS POLICY
We accept refunds and exchanges for change of mind or incorrect choice or if the item arrives damaged. If the item arrives damaged, we may ask for photo's to be sent to us.
Faulty or Damaged Items
We will replace any goods that arrive at their destination faulty or damaged, providing a claim is made within a reasonable time. Confirmation of your claim can be done by email.
Please ensure once you receive your order that you immediately check for any damage and inform us immediately. To return any item for any reason, the customer must arrange for return regular postage by Australia Post. Please obtain tracking details and advise of the tracking information as soon as your damaged item is sent back to us.
We encourage you to choose carefully from our collection. Remember that we're always here to help you find the right item and we're happy to talk to you about what would be best for you.
Change of Mind
Our change of mind or incorrect choice policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return for change of mind or incorrect choice, your item must be unused and in the same condition that you received it. It must also be in the original packaging
You will be responsible for organising and paying for your own regular shipping/postage costs for returning your item.
Estimated Delivery Time Frame: 2 - 10 business days