Shipping Details

• Estimated Delivery Time:
  • Metro Areas: 1-5 business days
  • Regional and Remote Areas: 5-10 business days
• We ship across Australia, including major cities like: Sydney, Melbourne, Perth, Brisbane, Adelaide, Canberra, Newcastle and the Gold Coast.

• It is our top priority to provide customers with a secure and enjoyable shopping experience. If there are any problems with your purchase please do not hesitate to contact us and our friendly Customer Support Team will assist you promptly.

• RETURNS:
  • All returns must be approved by Always Direct before the item is sent back. Where appropriate, you will be issued with a return form. The return offer is valid for 14 days from the date of issue.
  • If you wish to return an item due to change of mind, a 20% restocking fee may be deducted from the refund amount. Shipping costs are non-refundable.
  • If goods are delivered faulty or not of acceptable quality (DOA), please contact us strictly within 14 days of receiving the item for Always Direct to approve a return. After the return has been received an inspected, Always Direct will, at their discretion, provide either a refund, replacement or repair dependent on the situation. 
  • If an item, upon its return is found not to be faulty after thorough inspection, a $50 service fee may be charged, as well as return shipping costs.
• WARRANTY:
  • After the DOA period has expired, a further warranty period may apply.
  • Most Always Direct products come with a 3 month warranty unless specified otherwise on the individual product description.
  • If a fault should arise within the warranty period, a replacement will be issued. If the item is no longer available then a full refund will be given.
  • Many products are also covered by a manufacturer's warranty in the event of a defect.