Shipping Details
Delivery varies by location, please see the expected timeframe to receive your product below:
If you are unavailable at the time of delivery re-delivery fees may apply.
Pyle USA Return and Warranty Policy for Australian Customers
At Pyle USA, we are committed to providing high-quality products and exceptional customer service. We adhere to Australian Consumer Law and MyDeal’s policies to ensure a fair and transparent process for returns and warranty claims.
Return Policy
Consumer Guarantees
Under Australian Consumer Law, products must meet specific guarantees, including being of acceptable quality, fit for purpose, and matching their description. If a product does not meet these guarantees, you are entitled to a remedy—such as a repair, replacement, or refund.
Change of Mind Returns
We understand that sometimes you may change your mind. If you are not completely satisfied with your purchase, we offer a 30-day change of mind return policy in line with MyDeal’s guidelines:
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Return Period: You have 30 days from the purchase date to request a return.
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Condition of Returned Items: Items must be returned in their original packaging, with all accessories included, and be unopened, unused, and in resalable condition.
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Exclusions: Certain products are not eligible for change of mind returns, including:
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Opened software
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Perishable goods
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Personalized items
Important Notes:
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Postage costs for change of mind returns are the customer’s responsibility.
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We do not accept responsibility for returned items until they arrive at our warehouse. We highly recommend using tracked and/or insured delivery services.
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Restocking fees may apply and will be disclosed during the return process.
To initiate a return, please contact us via your MyDeal Account for return approval. Once the item is received and inspected, we will facilitate an agreed resolution (refund, exchange, or store credit).
Warranty Claims
Most Pyle USA products are covered by a 12-month warranty against manufacturer defects, in accordance with MyDeal’s warranty policy. If your product is faulty, you are entitled to a remedy under Australian Consumer Law.
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For warranty claims, please contact us via your MyDeal Account to arrange an inspection.
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If the product is found to be defective, we will provide a repair, replacement, or refund as appropriate.
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Some products may have a different warranty period—please refer to the product description for specific details.
Proof of Purchase
To process any return or warranty claim, please provide proof of purchase, such as a receipt or order confirmation.
Contact Us
For any return, warranty claim, or assistance, please reach out via your MyDeal Account for prompt support.
By following these guidelines, Pyle USA ensures compliance with Australian Consumer Law and MyDeal’s policies, providing you with a smooth and fair return and warranty process.
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