Shipping Details
We offer FAST DELIVERY from Australia, to most of the Post Codes across Australia. In certain cases, if we are unable to ship to your address, then customer support team will get in touch with you and offer a proper resolution.
Default Handling Time - 1-2 business days
Estimated Delivery Time - 6-10 business days
If you have any concerns regarding your order, please feel free to contact our support team. We are here to assist you and will take appropriate action to resolve your issue.
Returns & Refunds Policy
1. Faulty, Incorrect, or Damaged Items
If you receive an item that is damaged, defective, or incorrect, please reach out to our customer service team as soon as possible. We encourage you to provide detailed information, including photographic or video evidence, to help us assess the issue efficiently.
We are committed to resolving such cases in line with Australian Consumer Law (ACL). Depending on the situation, we will offer an appropriate resolution, which may include:
1- A full or partial refund
2- A brand-new replacement
If your order has not arrived, please notify us so we can investigate the matter with the courier. Investigations may take up to 2-3 business days before we can provide a resolution.
2. Change of Mind Returns
If you change your mind about a purchase, you may return the item within 14 days of making a return request, provided the item meets the following conditions:
1- It is in its original, brand-new, unused, and sealed condition
2- All original packaging, labels, tags, instructions, and accessories are included
For "Change of Mind" returns:
The buyer is responsible for return shipping costs. In some cases, we may offer a return shipping label or arrange a courier pickup, with the return shipping cost deducted from the refund. Original shipping charges, including rural delivery fees, are non-refundable.
Return Process
If you wish to return an item, please contact us with details of the issue. After reviewing your request, we will confirm if your return is eligible and provide further instructions. Eligible returns may receive a pre-paid return shipping label or a return address for the buyer to send the item back using a reputable tracked courier service.
All returned items will be inspected upon arrival before a refund or replacement is processed. Refunds, where applicable, will be issued through the same payment method used for the purchase.
For any queries or assistance, please don’t hesitate to contact our support team. We are here to help!
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