Shipping Details

Delivery Timeframes

Delivery may take over 10 business days for regional or remote areas.

Delivery dates are estimates.

Approximate delivery timeframes post-dispatch (business days):

NSW: Metro 1-2 days, Regional 2-4 days

ACT: Metro 2-4 days, Regional 3-6 days

VIC: Metro 2-4 days, Regional 3-6 days

QLD: Metro 2-4 days, Regional 3-6 days

SA: Metro 3-5 days, Regional 4-8 days

TAS: Metro 3-5 days, Regional 4-8 days

NT: Metro 3-6 days, Regional 5-9 days

WA: Metro 3-6 days, Regional 5-9 days

Return Policy

1. Change of Mind

• Offered for change of mind purchases within 24 hours of receipt.
• Customer responsible for all shipping costs related to change of mind purchases.
• The customer is responsible for covering the actual cost of all shipping in relation to change of mind purchases, irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order. This includes: Cost of shipping the item to you in the first place, Cost of return freight to Simplife, Cost of sending out the new chosen products.
• Items must be returned in “New” condition which means you have not used, assembled, damaged, washed or laundered any of the items. The order must be packed in original packaging. If items are returned not in “New” condition, costs will be determined and debited from credit memo value.
• spent counting in, checking the goods for marks, re-folding & placing each carton back into the correct warehouse locations.
• Besides, all orders under $200 are subject to a $20 restocking fee. All orders over $200 are subject to a 10% restocking fee. This covers our time

2. Cancellation

• If you want to cancel your order, please email through your cancellation request ASAP. If the cancellation request is sent after we dispatched the order, we will classify it as a change of mind return and returning items based on change of mind will be at the expense of the customer.

3. Defects

• Simplife will replace or fix items with manufacturing defects.
• Damage in transit must be reported as soon as possible and refer to the Insurance Policy. The product warranty does not apply.

4. Timber

Due to the nature of timber, there may be a difference in shade, grain and shape from online images and floor samples to delivery stock. Nature imperfections on timber should not be considered as defects or faults.

5. Marble, ceramic and porcelain

Marble is a natural stone which will have unique imperfections and characteristics. Any variations in color, texture, polish and patterns are not faults. Differences between shipments is to be expected. This clause also applies to ceramic and porcelain. Nature imperfections on Marble, ceramic and porcelain should not be considered as defects or faults.

6. Color difference

We endeavor to ensure that all colors are displayed accurately, but you should be aware that colors may appear slightly different from the online images. Firstly, the same image will look different on different devices because the display resolution and the pixel size are different. Secondly, the same products will look different under different color temperature. The warm light is yellow and cool light is blue which will change the product color. Thirdly, the brighter (higher lumens) the room is, the lighter the product will look like. Fourthly, the color may vary from dye lot to dye lot. The supplier cannot guarantee that the colors are exactly the same in different production batches. These color differences are not a fault or error. These will be classified as a change of mind and returning items based on change of mind will be at the expense of the customer.