Simplife Set of 2 Dorleac Natural Timber Dining Chair-Light Grey Seat

Change of mind return

Simplife offers exchanges based on change of mind purchases within 24 hours of receiving the goods. The customer is responsible for covering the actual cost of all shipping in relation to change of mind purchases, irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order. This includes: 

• Cost of shipping the item to you in the first place
• Cost of return freight to Simplife 
• Cost of sending out the new chosen products

Items must be returned in “New” condition which means you have not used, assembled, damaged, washed or laundered any of the items. The order must be packed in original packaging. If items are returned not in “New” condition, costs will be determined and debited from credit memo value.

If no items are chosen in exchange, a credit memo will be issued for future use (valid for 12 months).

Besides, all orders under $200 are subject to a $20 restocking fee. All orders over $200 are subject to a 10% restocking fee. This covers our time spent counting in, checking the goods for marks, re-folding & placing each carton back into the correct warehouse locations.

Returns are not permitted for backorders and layby orders awaiting dispatch, floor stock items and clearance items.

Defects

If a manufacturing default is present, Simplife will replace or fix the item(s). This excludes floor stock items and clearance items which are sold as-is. Please note that if you receive damaged goods as a result of a manufacturing defect, Simplife must be notified within 24 hours of your receipt of the product. Simplife endeavors to inspect all goods prior to dispatch.  Return and refund are only permitted for ready-made products when remedy is impossible.

• Timber

Due to the nature of timber, there may be a difference in shade, grain and shape from online images and floor samples to delivery stock. Nature imperfections on timber should not be considered as defects or faults.

• Marble, ceramic and porcelain

Marble is a natural stone which will have unique imperfections and characteristics. Any variations in color, texture, polish and patterns are not faults. Differences between shipments is to be expected. This clause also applies to ceramic and porcelain. Nature imperfections on Marble, ceramic and porcelain should not be considered as defects or faults.

• Color difference

We endeavor to ensure that all colors are displayed accurately, but you should be aware that colors may appear slightly different from the online images. Firstly, the same image will look different on different devices because the display resolution and the pixel size are different. Secondly, the same products will look different under different color temperature. The warm light is yellow and cool light is blue which will change the product color.  Thirdly, the brighter (higher lumens) the room is, the lighter the product will look like. Fourthly, the color may vary from dye lot to dye lot. The supplier cannot guarantee that the colors are exactly the same in different production batches.  These color differences are not a fault or error. These will be classified as a change of mind and returning items based on change of mind will be at the expense of the customer. 

Shipping Fee

If an order is purchased during a ‘free shipping’ promotion and the customer wishes to exchange based on change of mind, the return shipping cost and new delivery charge must be paid.

Cancellation

If you want to cancel your order, please email through your cancellation request ASAP. If the cancellation request is sent after we dispatched the order, we will classify it as a change of mind return and returning items based on change of mind will be at the expense of the customer.

Cancellations are not permitted for backorders and layby orders awaiting dispatch, floor stock items and clearance items.

Warranty

• All Goods are supplied with at least 1 (one) year manufacturer’s warranty against core defects in production or materials. Australian custom-made sofas come with a 10-year structural warranty. The warranty is valid for Australian residents/companies only. This warranty does not cover: (a) normal or fair wear and tear (b) damage arising from abnormal use, or abuse (c) goods which have not been maintained, or which have been modified or (d) a natural characteristic of the material used.
• While not affecting any non-excludable warranty or guarantee implied by law, Simplife does not give any warranty that the Products are fit for any particular purpose (unless explicitly discussed with Simplife prior to the sale of goods).

• Warranty claims must be placed in writing and addressed to Simplife. Simplife will assess each case and comply with its legal obligations. 
• In the event of a warranty claim, it is the responsibility of the customer to return the component or product(s) back to Simplife for assessment.
• Simplife does not warrant products for outdoor use unless specifically indicated on the product page.

Shop with peace of mind

All marketplace products are covered by our MyDeal Refund Guarantee Learn More