Shipping Details

We use a variety of shipping solutions in order to give the consumer the best possible choice. The company shall ship all in stock items within 1-2 business days of orders being paid and completed but during Xmas and Easter Trading Periods there may be delays.

Our preferred domestic shipping providers are Startrack, Australia Eparcel, Northline, Couriers Please or My Team Express and Aramex (Sydney Metro Areas).

Delivery to most domestic addresses is 1-7 days via a Tracked service.

We can only deliver small item under 20kg to PO Boxes.

Warranty:

12 month manufacturers repair or replacement warranty on manufacturing defects. Does not include misuse, application in a commercial situation, normal wear and tear, affects of weathering and/or storage. Restrictions apply for resale. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably forseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure doesn't amount to a major failure.

Please contact us via your Account to raise a warranty claim.

Refund Policy for Goods:

Returns Policy only applies to products sold by ECO Imports P/L on Yardgames It does not apply to products sold by third parties, where third parties may be retailers, wholesalers or other merchants. These third parties are responsible for all faults and returns of goods.

Returns are simple and easy.

You may return products that meet each of the following criteria:

• Have the original invoice attached
• Are in their original packaging
• Are not used.
• Are not damaged due to unpacking or misuse.

Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a full refund will be issued. All applicable sales taxes will be refunded. The cost of shipping will be credited only in those instances that the return is a result of our error - for example an incorrect item shipped.

Cancel Order Requests

With any cancellation, please contact us as soon as possible. We cannot cancel an order once it has entered the shipping process. In the event that the product is shipped, you will be charged for the order. if you wish to cancel your order, contact us ASAP using the details below and quote your order number.

If you have any problems with your order, please do not hesitate to contact us.

We do not offer a warranty on inflatables purchased for commercial use.