Shipping Details

FREE shipping to Melbourne Metro.

Orders will be processed within 3-6 business days. If there is an issue fulfilling your order (delays, etc), we will contact you within this period.

Shipping times vary depending on the destination and carrier.

Where a Customer gives written authority for Products to be delivered without a signature, any and all included insurance cover will be voided.

The couriers or postal services nominated by the Company will deliver Products during local business hours (9am to 5pm, Monday to Friday).

The Company is not responsible for the delivery times of Products. The Company shall not be liable for any inaccuracy of information provided to Customers relating to the date and time of delivery.

Multiple items may not be packaged individually. Where possible items will be packaged together using environmentally sustainable and/or repurposed packaging materials to reduce environmental impact.

Love it or your money back! Snap Lighting offers a full refund or exchange for change of mind returns within a 30-day period with proof of purchase.

• Contact us to initiate a return.

• All Products must be returned to Snap Lighting in original packaging and in a resalable condition.

• The Customer is responsible for the return freight costs.

• A refund will only be issued once the Product(s) has been inspected on return and the Company determines it is fit for resale.

• Snap Lighting Universal Sockets that have been installed cannot be returned for a change of mind refund/exchange.

All Products have a 12 month defect/fault warranty from the original purchase time.

• During the warranty period, if there is a breakdown or failure of the Product(s) resulting from regular use or an unforeseen fault inherent in the Product(s) the Customer shall notify the Company immediately for the appropriate action to be taken.

• If requested by the Company, evidence from the Customer proving the fault was not caused by misuse or other Customer action or inaction must be provided to qualify for repair, replacement or refund.

• A refund will only be issued once the Product(s) has been inspected on return and the Company determines that the fault occurred in regular use or by inherent Product(s) fault and not from the actions or inaction of the Customer.