Warranty Policy
All our products are covered by a warranty. Most items include a standard 12-month warranty. Please refer to the specific product listing for detailed warranty information.
Once your claim has been assessed and approved by our customer service team, you will be contacted with the next steps regarding a return, refund, or replacement. Please do not return any item without prior approval from us.
A refund or replacement will not be issued if the product has been misused, mishandled, or improperly installed. Customers are responsible for following all instructions and guidelines provided by the manufacturer.
If the item is damaged during transit, please notify us on the day of delivery or the following business day. This allows us to lodge a timely claim with the courier under the shipping insurance policy. While reporting within this timeframe helps with courier insurance claims.
To initiate the warranty process, a detailed description of the issue is required, along with supporting images or a short video clip, if applicable.
Returns Policy
To give you the complete peace of mind, we offer a 14-Day Change of Mind Policy. With a 15% restocking fee, you have the option to return any unopened, unused item in its original packaging that you bought from us for any reason within 14 days of receiving the item.
Please note the following conditions:
The Change of Mind Policy does not apply to bonus or discounted items.
Returned products must be in resalable condition.
Products must be unused and in good condition.
Items with visible marks, wear, or water damage will not be accepted.
If the return is due to a change of mind, the original shipping fee will be deducted from the refund, and the return shipping cost is the customer's responsibility.
Ensure the item is securely packed to prevent damage during transit. If the product is damaged during return shipping, you may need to file a claim with the courier service.
Customers must arrange the return through a courier service, as our warehouse is not open to the public. This policy helps maintain a safe and efficient process for both customers and staff. Using a courier also allows for proper tracking and minimizes disruptions.
The returned item must be unopened, unused, undamaged, and in 100% re-sealable condition upon arrival.
Do not write on or stick labels directly onto the product or its original packaging. Postage stickers should only be applied to the outer shipping box or satchel.
Some items may not be eligible for return under this policy. For more details, please contact our customer service team.
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