Shipping Details

Delivery varies by location, please see the expected timeframe to receive your product below:

• Metro: 1-4 business days

• Regional: 1-6 business days

Returns Policy

We accept returns within 30 calendar days of receipt of your order. If you're having trouble with your item and are considering returning it to us, please get in touch with our Customer Care team who will be happy to help you and answer any of your questions.

Warranty Information

PetSafe® brand is committed to providing our customers with the highest quality products and service. However, on rare occasions, products may be found to be faulty or defective. If you have a faulty product check that it's still within its warranty period and follow the claims procedure.

Conditions

Your return is subject to the following:

A return address is required to send out a replacement product.

All returns must be in original factory packaging with all original packing materials.

All replacement items will be shipped after PetSafe has received and processed Customer’s defective return. A new tracking number will be sent to Customer on the replacement item when it ships.

All credits will be made back to the original payment method.

PetSafe® Brand will not be held responsible for Customer ordering the wrong product(s), and all refusals will be credited minus the freight charges.

If a package arrives damaged, it is best for Customer to refuse the package. If Customer signs for and keeps the package, Customer should note the damage when signing for it so that a claim may be filed with the carrier.