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This item comes with a warranty for cartridge and a free replacement warranty on the installation parts (such as cartridges screws nuts etc). The warranty period for bathroom products is 5 years, while the rest of the other products are 1 year upon delivery receipt.
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To submit a faulty item claim please follow the steps below:
Contact Us with your order number, provide photos or video evidence displaying the fault and a detailed description of the problem.
IMPORTANT NOTES:
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If there is a problem with the item, Please contact us of receiving the goods. If you do not contact us in time, you will bear the consequences of damage to the goods.
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If the problem with a product is minor, we may provide simple repair instructions to customer, in order to solve the problem we will require the customer to conduct these repairs as a first step before any returns initiated.
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If there is a problem of the product,we will provide prepaid label to customer, customer may choose refund or a replacement.
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If there is no problem with the product, or for customer reasons (buy by mistake or change of mind), the customer needs to pay postage to return plus 15% of restocking fee of the product price.
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Change of mind return is acceptable within 30 days upon delivery receipt.
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Items that are not installed by a licensed plumber(or licensed electrician) will not be warranted.
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We will not be liable for the cost of installation or removal of any item and the warranty will be voided if damage occurred during or after installation or a damaged or incorrect unit has been installed.
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If product has marks, chips or imperfections, missing components or is not what was purchased, and is deemed unacceptable and/or has been damaged in transit, the product should not be installed.
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