Shipping Details

• All parcels are dispatched from Melbourne, Australia.
• We endeavour to dispatch orders within two business days.
• Shipping times are estimated at between 1-6 days within Australia depending on the destination of the purchase.
• Products cannot be delivered to Dry Zones & PO boxes.

• IMPORTANT NOTE:
  • Products are offered and supplied by Carlton United Breweries
  • Liquor Licence No. 57706364
  • Carlton United Breweries supports the Responsible Service of Alcohol.
  • Warning - Under the Liquor Control Reform Act 1998 it is an offence to supply alcohol to a person under the age of 18 years (penalty exceeds $17,000), for a person under the age of 18 years to purchase or receive liquor (penalty exceeds $700).

RETURNS POLICY

• Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business if the goods purchased are faulty, not fit for purpose or don't match the seller's description.

• Change of mind: We have a 14-day money back guarantee*. If you are not satisfied, or changed your mind about your purchase, you may request to return the item(s) within 14 days from the invoice date at your expense. The item must be returned unopened with all the original accessories and packaging.

• Faulty/Damage items: Please contact us as soon as possible of any damage or delivery concerns. Each case will be assessed on an individual basis.

  We will then provide further instruction on how to return the item. Upon receipt of the item and confirmation of the fault, we will provide a resolution either being a replacement, refund or exchange at no expense to you.

Warranty Claim and Returns Procedure

In the event of returns due to warranty claims, please contact us to obtain an RMA (Return merchandise authorization) case number. Afterwards, you will be asked to send the item back in its original packaging with all contents where possible. Once item has been received and inspected, a refund of payment or replacement (if applicable) will be processed back to the customer.