Shipping Details

Processing Time 

1 - 3 business days

Estimated Delivery Time

5-7 business days 

Shipping Rules

• Most of our orders ship within 1-2 business days after payment has been received.

• We are not guaranteed the shipping transition time. The estimated delivery time will be provided by the shipping carrier, the ETA may vary due to the weather or special situation.

• If you need to cancel your order, please contact us within 24 hours of placing your order. If we processed and shipped your order within 24 hours and we are not able to cancel your order. If you contact us after it's been shipped, we are not able to recall the order. You can return it to our AU warehouse once you receive the package. If we did not process your order, we are able to cancel it per your request.

• Tracking numbers will be sent to the customers once we shipped out the package.

• We do not ship to Puerto Rico and all outlying US territories. We do not ship to APO/FPO or PO boxes.

• We do not offer local pickup.

• We are not responsible for the package being sent to the wrong address due to the customer provided the incorrect shipping address when place the order. Please notify us as soon as possible of any errors in your shipping address. Once we ship out the package, we are not able to retrieve, redirect, or otherwise interfere with the shipment to its destination.

• We are not responsible for items that are not insured or that have tracking numbers that fail to update to a delivered status, for any reason, including shipping carrier’s system errors. We will not issue refunds or be held liable for lost, stolen, or confiscated items. NO EXCEPTIONS.

Feel free to ask us any questions about our shipping policy!

We will gladly reply to any email within 1-2 business days.

Please contact us for all shipment-related questions. Thank you!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us.